Frequently Asked Questions
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We take great care in offering high-quality, handcrafted artisanal Mexican products. Due to the handmade nature of our items, all sales are considered final except as outlined below.
Non-Returnable Items
We do not accept returns or exchanges for:
Normal variations in color, size, or design due to the handmade nature of products
Change of mind or personal preference
Items reported after the 3-day window
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Damaged or Defective Items
Refunds or replacements are accepted only for items that arrive damaged or defective and must be unworn. Any issues must be reported within 3 days of the delivery date.
To request a review, please contact us at CS@TienditaArtesenal.com with:
Your order number
A description of the issue
Clear photos of the damaged or defective item and packaging
Items must be unused and in their original condition. Approved refunds will be issued to the original payment method or replaced at our discretion.
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By completing your purchase, you agree to our Terms of Service, Refund Policy, and Privacy Policy. All sales are final. Unworn Returns are accepted only for damaged or defective items reported within 3 days of delivery.
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This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from our website.
Information We Collect
When you place an order or contact us, we may collect:
Name
Email address
Shipping and billing address
Payment information (processed securely by third-party providers)
Order history
How We Use Your Information
We use your information to:
Process and fulfill orders
Communicate with you about your purchase
Provide customer support
Improve our website and services
We do not sell, rent, or trade your personal information.
Third-Party Services
Our store is hosted on Squarespace. Payments are processed through secure third-party payment providers. These providers have their own privacy policies governing how they handle your information.
Cookies
We use cookies to enhance your browsing experience and analyze website traffic. You can disable cookies through your browser settings if you prefer.
Data Security
We take reasonable precautions to protect your personal information and follow industry best practices to prevent unauthorized access, disclosure, or misuse.
Your Rights
If you would like to access, correct, or delete your personal information, please contact us at CS@TienditaArtesenal.com.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will take effect immediately upon posting on our website.
Contact
For questions about this Privacy Policy, contact us at:
CS@TienditaArtesenal.comCalifornia Privacy Rights (CCPA)
If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA).
Your Rights
California residents have the right to:
Request access to the personal information we collect about you
Request deletion of your personal information
Request information about how your data is collected and used
We do not sell personal information.
Exercising Your Rights
To exercise any of these rights, please contact us at:
CS@TienditaArtesenal.comWe may need to verify your identity before processing your request. We will respond within the timeframe required by law.
Non-Discrimination
We will not discriminate against you for exercising any of your privacy rights.
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You can reach us anytime via our email, CS@TienditaArtesanalMX.com
We aim to respond quickly—usually within one business day.
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For now we only sell online. We hope to offer order pickup in the future.